Balfour

Problem: Balfour decided to partner with EnableIP as a reseller for their MPLS network when they needed to cut over all their locations.

In the beginning, there was an issue with their provider, AT&T, being dispatched and then not installing into the correct location for our larger location. Mistaken assumptions were made by the technicians.

One of the biggest issues Balfour faced was at one site when they waited too long to actually cut over to the new MPLS link. Unbeknownst to them, AT&T will stop traffic on links that don’t show activity, so when Balfour cut over to the new MPLS connection, they didn’t see the site come up.

Solution: EnableIP provided countless business-critical services and solutions to Balfour throughout our partnership, including:

• Troubleshooting issues with their network
• Saving their team time and hassle by acting as the “middle man” between them and their service provider (AT&T)
• Weekly update calls to keep communication lines open
• Working directly with the local contacts in some remote locations
• Ensuring that every site was cut over in a timely manner and equipment was installed properly
• Reviewing configs and providing simple scripts to get the new MPLS links up without fail
• Timely technical support