We believe in providing a high level of customer service – our response time is unheard of in this industry. Paired with our flexible contracts, our three layers of engineered network solutions and services are tailored to each customer and never considered a one-size-fits-all approach. All of that — plus you get the peace of mind knowing you have a single point of contact.
Best of all, we have a repeatable system that allows us to build networks so our clients can leverage cloud applications to boost efficiency and increase profits. We do this all day every day — it’s what we do and we’re pretty darn good at it.
I’ve spent over 20 years in the telecom industry and 10 years as a business owner. When I was a salesperson working for a major carrier, it became clear that there was a better way to serve our customers than what we were doing. Since the day I decided to leave the major carrier, it’s been my goal to provide our customers with a great experience. An experience that offers significant value at a fair price.
When working in technology and communications, there’s rarely a dull moment. From the customers we work with and the carriers, to our partners and, of course, the technology itself that is always changing. The daily challenges are what make this business so enjoyable. There aren’t many other industries where the products change at a more rapid pace than technology solutions. Our customers, the daily challenges and the technology are what get me out of bed every day and will for years to come.
The best advice I was given was to work on the business and not in the business. The business will grow when you get out of its way! The employees are the reason for a business’s success. You can have the best products in the world, but you must have employees that believe in what they are doing and enjoy it. So, treat your employees well because happy employees make happy customers. The last piece of advice is do what you are passionate about, because the peaks and valleys are many, and the valleys are difficult to dig out of if you don’t enjoy it.
When I am not working on the business, I enjoy college football, coaching youth sports, building my relationship with God, fishing, hunting, ironman training and spending time with my loved ones.
I entered the tech industry after taking a computer programming class in high school. I really enjoyed being able to create something from scratch. I took a break from the field for a few years when the tech industry busted in 2003, but missed it too much and came back. It’s been the single best thing I’ve done in my career. If I wasn’t doing this, I would likely be in a science-related field (such as a Wildlife Biologist). For anyone new to the tech field, my advice would be never stop learning.
One of my most important jobs was being Project Manager on a $1.2 million alarm management engineering project for one of the leading oil/gas companies in the world. That lasted over a year and was an amazing experience.
On a typical day, I manage various projects simultaneously between customers, carriers and technicians. The hardest part of my job is depending on third-party vendors when escalations are required, but the most rewarding is when a project progresses smoothly and our client is satisfied. I really enjoy working with CRM applications and project management tools.
When a client is looking to hire, they should look for a company that communicates honestly and listens to the clients’ needs. They should also be able to communicate as much as possible, since that will result in a solution that best meets their needs. My favorite fictional tech genius is Dr. Emmett Brown from Back to the Future. When I’m not working, I enjoy spending time with my wife and daughter doing outdoor activities, such as hunting and fishing.
In a world that becomes more dependent on technology every day, I relish the challenge of staying up to date on current trends and identifying how to use new tools and applications to help businesses solve problems. The constant drive to keep learning, adapting and overcoming makes this industry a unique challenge that I couldn’t stay away from. I look forward to looking past the equipment and coding, and focusing on the unique user experiences that can be created with EnableIP solutions.
Early on in my career in telecom, I was introduced by EnableIP’s owner to an article by Edward Hubbard about taking ownership of tasks and getting things done on your own. All too often people look for a way to pass tasks along, find an easy way out or blame others for their inability to accomplish the challenges put before them. I work every day for my customers and strive to carry a “Message to Garcia.”
If it was easy, then everybody could do it! While some projects are more challenging than others, the greater the challenge, the more rewarding it is once the project is complete. Have I ever wanted to quit? No. Do I occasionally need a drink with lunch? Yes. Bourbon or red wine if you are buying…
I can say sincerely that coming to work for EnableIP is the single best career decision I have made since I graduated college. EnableIP has a unique approach to customer service that allows me the freedom to do what is best for my customers rather than solely focusing on the bottom line. Allowing me to spoil my customers gives me the freedom to be truly passionate about what I do and focus on solutions that truly help my customers solve a problem.
One of the great things about my job is that every day presents new challenges. In general, I try to spend at least an hour every day doing training of some kind on a new technology or learning more about a solution that we already offer. A large portion of the day is dedicated to supporting existing customers, following-up on ongoing projects and assisting as needed and looking for opportunities to help our customers with new problems they may have. The rest of my day is spent looking for new companies who could benefit from our solutions.
For a client shopping for a company to hire, I would definitely look at companies who have long-term employees. The turnover in the technology workforce is incredibly high, and a company whose employees choose to stay around is a good indicator of good core values. It also ensures that you will not constantly be forced to work with different support staff. When I’m not waiting impatiently for an opportunity to serve customers, I love being outdoors. I’m an avid triathlete, hunter and fisherman, and I look for any opportunity to tell you about the time I killed a black bear with my bow (seriously, don’t give me an opening).